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Position Title: Project Manager

Position Summary:

This position is a vital link in terms of revenue, reputation and success of the company. Anyone performing in this capacity must have exceptional interpersonal and communication skills. The Project Manager’s job is to design a system (Heating, Cooling, IAQ) to meet the desired comfort of the client. 

Job Responsibilities:
• Responsible for designing a comfort system for the customers
• Perform a complete comfort survey and home analysis on every home.
1) Complete load calculation on every call
2) Complete inspection of all duct work
3) Perform comfort and air quality survey
• Responsible for all paperwork financing, rebate, tax credit as well as ensuring collection of payment
• Perform calculations necessary for HVAC work as well as calculations necessary for invoicing and financing
• Responsible for taking pictures of all existing work
• Make a complete and accurate list of all equipment and material needed to complete an installation
• If temporary heating or cooling is required, it is the responsibility of the Project Manager to deliver and pick up equipment
• Thoroughly communicate and explain all guarantees and warranties to the customer

Education and Qualifications:
• At least 3-5 years of sales experience
• Experience in the HVAC industry preferred

Personal Attributes:
• Must be self-motivated with a strong desire to excel
• Exceptional interpersonal and communication skills.
• Must have strong time-management skills and ability to multi-task
• Ability to participate in a team environment.
• Must be professional at all times.
• Must be able to complete paperwork legibly


Position Title: HVAC Service Technician
  
Position Summary: 

To deliver exceptional HVAC service maintenance on residential heating and air conditioning systems. To oversee the work of the HVAC Service Apprentice to ensure all work is performed correctly and is reflective of Kimmel Heating & Air Conditioning’s values.

Job Responsibilities: 

• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
• Perform all HVAC repairs and replacements to applicable codes.
• Complete all required documentation on services and collect, record and deliver fees to designated office administration.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
• Submit purchase orders to dispatch or other designated purchasing team administrators.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep vehicle clean and in safe working order.
• Ensure vehicle is stocked and accurately inventoried.
• Return defective warranty parts to the branch.
• Effectively communicate with the customer regarding questions, concerns and problems.
• Inform a manager if the customer does not have HVAC service before leaving the call.
• Facilitate rescheduling customer appointment, if call is not complete.
• Accurately complete all required documentation on services performed.
• Age and type of equipment.
• Services completed.
• Invoice with cost for services performed.
• Train, coach and mentor apprentices.
• Informs a manager or team leader of any safety issues.
• Maintain a courteous demeanor with customers and associates at all times.
• Maintain a professional image at all times by wearing company approved uniform.
• Abide by all standards of performance and ethics.
• Participate in company sponsored training classes.
• Follow all safety policies and procedures.
• Communicate the benefits of Club Memberships.
• Manage operational metrics including average invoice total, callback ratios and labor margins.
• Perform other duties as assigned.


Knowledge, Skills and Abilities:

• Have a minimum of 2 to 5 years of verifiable work experience in the HVAC industry.
• Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment.
• Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.
• Possess good analytical skills and attention to detail.
• Must be highly organized with good attention to detail and follow through.
• Excellent customer service skills with desire to exceed customer expectations.
• Function in a team environment.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.
• Valid driver’s license, and approved to drive by Company’s insurance carrier.

Education/Certification Requirements:
• EPA Certified.
• A High School diploma or general education degree (GED) required.
• NATE Certification preferred.
• HVAC certification or Diploma preferred.

Working Conditions:
• Work in indoor/outdoor elements with extreme variation in temperatures.
• Climbing, heavy lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching. 

Physical Requirements:
• Ability to work in tight spaces such as attics and/or crawlspaces.
• Ability to lift 50 pounds, to push, pull, carry or maneuver heavier items.
• Occasionally work from heights 15 feet or higher above ground.
• Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
• Willing to work hours outside of normal work schedule, if needed.

 
 

Position: HVAC Install Technician

Position Summary: 

To deliver exceptional HVAC installation service to the customer by completing and installing HVAC equipment and accessories. To ensure all work is performed correctly and is reflective of Kimmel Heating & Air Conditioning’s values. 

Job Responsibilities: 

• Assist the Lead Installation Technician with the installation of HVAC related equipment according to manufacturer’s specifications.
• Support Lead Installer in:
• Installing HVAC related equipment.
• Installing Sheet metal duct systems.
• Connecting gas lines to heating equipment.
• Cutting and threading pipes.
• Wiring both line voltage and low voltage to heating equipment.
• Installing copper refrigerant line to air conditioning units, including soldering and brazing.
• Inspect area for cleanliness after job is completed.
• Perform other duties as assigned.
• Informs a manager or team leader of any safety issues.
• Maintain a courteous demeanor with customers and associates at all times.
• Maintain a professional image at all times by wearing company approved uniform.
• Abide by all standards of performance and ethics.
• Participate in company sponsored training classes.
• Follow all safety policies and procedures.

Knowledge, Skills and Abilities:

• Prior work experience in the HVAC industry as an HVAC Install Apprentice.
• Possess good analytical skills and attention to detail.
• Must be highly organized with good attention to detail and follow through.
• Excellent customer service skills with desire to exceed customer expectations.
• Function in a team environment.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.
• Valid driver’s license, and approved to drive by Company’s insurance carrier.

Education/Certification Requirements:
• EPA Certified or pursuing.
• A High School diploma or general education degree (GED) required.
• NATE Certification preferred.
• HVAC certification or Diploma preferred.
• Prior work experience in the HVAC industry as an HVAC Install Apprentice.

Working Conditions:
• Work in indoor/outdoor elements with extreme variation in temperatures.
• Climbing, heavy lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching. 

Physical Requirements:
• Ability to work in tight spaces such as attics and/or crawlspaces.
• Ability to lift 50 pounds, to push, pull, carry or maneuver heavier items.
• Occasionally work from heights 15 feet or higher above ground.
• Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
• Willing to work hours outside of normal work schedule, if needed.

 
 

Position Title: Operations Manager

  
Position Summary: 

To manage and guide field staff for the overall success and profit of the branch office. Maintain a strong customer focus reflective of Kimmel Heating & Air Conditioning’s values while driving employee engagement, and customer satisfaction through high quality service. To implement Hiller policies and procedures, ensure safe and efficient delivery of services, and continued improvement through training. 

Job Responsibilities: 

• Focus on continuous improvement and process enhancement to achieve budgeted gross margins through the development and implementation of best operational practices.
• Oversee branch expenses, including labor costs, inventory and fleet.
• Responsible for facilities management, inspections, maintenance and repair to ensure protection of company assets.
• Oversee safety compliance to OSHA standards, including employee training and compliance.
• Conduct incident investigations and implement corrective actions when necessary.
• Evaluate work and personal schedules to maximize efficiency in achieving profit margins and customer satisfaction objectives.
• Maintain compliance of licensing, codes and permits.
• Manage and develop service staff to include recruiting, hiring, performance management, discipline and termination.
• Provide feedback, coaching, and ongoing technical and communication training to increase performance.
• Conduct weekly meetings, and direct work assignments to maximize production.
• Review of service tickets to ensure all field technicians adhere to procedural standards of reporting and documentation.
• Conduct work evaluations, job site surveys and ride along with technicians.
• Assist dispatch in ensuring the appropriate technician for the type of service, ensure accurate dispatch, arrival and completion times.
• Oversee all safety reporting, and minimize legal liability for the branch location.
• Review customer satisfaction/issues daily and resolve any issues same day.
• Participate in all company sponsored training classes.
• Maintain a courteous demeanor with customers and associates at all times.
• Maintain a professional image at all times by wearing company approved apparel.
• Abide by all standards of performance and ethics.
• Follow all safety policies and procedures.
• Perform other duties as assigned.

Knowledge, Skills and Abilities:

• Minimum 10 years of verifiable managerial, technical, and sales experience in residential service operation.
• Knowledge of industry service requirements for residential and light commercial.
• Proven, consistent track record of meeting and exceeding revenue objectives.
• Knowledge of local codes and permitting requirements.
• Proven success in building a team culture through recruitment, motivation, and training of staff.
• Excellent verbal and written communication skills as well as excellent interpersonal skills.
• Must have computer experience with Microsoft Office, Excel, PowerPoint, Outlook and Access.
• Function in a team environment.
• Valid driver’s license, and approved to drive by Company’s insurance carrier.

Education/Certification Requirements:
• High School Diploma or GED.
• EPA certification.
• NATE certification.
• Associate’s degree in related field preferred.

Working Conditions:
• Office environment and field assessment.
• Climbing, lifting, standing, stooping, bending, crouching, kneeling, sitting, and reaching. 

Physical Requirements:
• Occasionally lift 5-10 pounds.
• Able to work under stressful conditions either verbal and/or physical confrontations.
• Have good visual acuity to see and focus close, distance and peripheral vision with normal depth perception.
• Willing to work hours outside of normal work schedule, if needed.

 
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